Site Information

Terms & Conditions

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1. User Acceptance

By using this website you agree to accept and abide by the following Terms and Conditions. We reserve the right to amend the Terms and Conditions at any time.


2. Orders

Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery and other fees and taxes) specified in this website at the time you place your order on these Terms and Conditions.

Once you have completed the order process, you will receive an email confirmation of the order.

All products on this website have a stock status (“available”, “back order” or “out of stock”) which is shown below the price of each product. Any orders placed for items that are assigned “back order” will be placed on back-order until the product is in stock. Back-ordered product/s will be dispatched within 1-2 days upon arrival of stock. For ETA on back-ordered product/s, please do not hesitate to contact us on Freecall 0800 364 627


3. Accepted Payment Methods


We currently accept Visa & Mastercard payments over the phone and are in the process of enabling Secure Online credit card payments. To pay by credit card over the phone please Contact Us on Freecall 0800 364 627


We accept Direct Bank Deposit payments either online or through your local Bank of New Zealand branch. If you choose Direct Bank Deposit as your preffered payment method, our account details will be provided to you in an email.

When making the payment please make sure you use either your Order ID number or your name as a reference to enable us to find and process your payment as quickly as possible.


We accept personal cheque payments. Payments made by personal cheque must be cleared into our account before the order is processed & dispatched.

Cheques and Money Orders should be made out to:
DogMaster Trainers

Please post your Cheque/Money Order to:
DogMaster Trainers
P.O. Box 12741
Chartwell, HAMILTON 3210


4. Shipping

Depending on stock levels, orders are generally dispatched within 1-2 working days of receiving your payment unless the product/s you purchased are on back order (see Orders section for details).

We send all of our online orders by Fastway Couriers at a flat rate of $10. This includes insurance against loss of the package in transit and the ability to track the status of your package.

If you wish to order items such as Batteries or Collar straps, feel free to Contact Us on Freecall 0800 364 627to arrange a cheaper shipping rate.


5. Pricing

All product and service prices shown on this website are in NZ dollars, include GST and are subject to change at anytime without notice.


6. Return Policy

The following return policy applies to any item sold by DogMaster Trainers where a return or warranty statement has not already been included on the product’s individual display page.

Returns are only accepted if:

  • The product is faulty or does not work as described
  • You have used the products in accordance with the manufacturer’s instructions
  • You have called our Freecall helpline 0800 364 627 for assistance with the correct use of our products or to determine if the product is not working as it should
  • Products are returned in as close to new condition allowing for normal wear and tear together with its packaging

Return exceptions:

  • Delivery costs will NOT be refunded.
  • Consumables such as batteries, collar straps, wire, citronella, etc. are not refundable if the product is NOT faulty
  • The cost of returning items whether covered under the manufacturer’s warranty or not will be at the customer’s expense


All returns must include a brief note describing the reason for return as well contact details and should be posted to:

DogMaster Trainers
PO Box 12741
Chartwell, HAMILTON 3210


All products for sale on this website are covered by a warranty. Please refer to the product page for the specific warranty provided.

Our warranty offers free repair for manufacturing faults. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables such as batteries or citronella spay, etc. The warranty is also not applicable if the product is used in ways that are outside the product’s intended use.


DogMaster Trainers provides a 30-day money back guarantee for purchases over $150. Second-hand products & items under $150 receive a store credit.

The amount returned to the customer under the 30 Day Money Back Guarantee is dependent upon the condition of the returned product/s and their assessed value.

Our 30 Day Money Back Guarantee is offered on a joint responsibility basis:

  • You agree to follow the manufacturer’s instructions and carry out any training included in the instructions, over the prescribed period
  • We provide you with all the necessary support in the correct use of our products via our Freecall helpline 0800 364 627
  • A restocking fee of up to 25% of the purchase price applies


The following are not covered by the 30 Day Money Back Guarantee

  • The original shipping cost
  • The cost of returning the product to us
  • Consumables such as wire, citronella spray, batteries, collar straps etc.


If within 90 days of shipping, you find that the product is ineffective for your dog or does not have features that you would prefer to have, then dependent on the condition of your product, you can return the product to us and upgrade to a more suitable product and simply pay the difference in price between the assessed value of your original product and the cost of the new product.

For an unused product, we will gladly upgrade you to the new product for the difference in price excluding the delivery costs.

You will be responsible for the cost to return the original product and the cost of shipping of the new product.


All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.

Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.


7. Service

We have a qualified electronics technician who can perform “Service and Repairs” here in New Zealand. It is our intention to supply you with quality warranty repairs and quick return to you. We will continue to offer quality parts, service and repairs beyond the warranty period or outside warranty terms at fair and reasonable rates, keeping in line with today’s labour rates and business running costs.


8. Conditions of Use

ELECTRONIC TRAINING COLLAR SYSTEMS as supplied by DogMaster Trainers are of the highest quality and are fit for their intended use.

The systems we sell are provided as a “TRAINING AID”, it is not intended to be used as a “PERMANENT” or “SEMI-PERMANENT” fixture on your dog. DO NOT leave the collar on the dog for more than 10 hours in any one day.

It is vital that you read and follow the manufacturers’ instructions and carry out any training included in the instructions, over the prescribed period.


9. Limitation of Liability

DogMaster Trainers will not be liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of the website, our products or services or inability to use this website, products or services.

Where any Act of Parliament prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on DogMaster Trainers, will be limited, at our discretion to any one or more of the following:

Where the imposed liability relates to goods:

  • The replacement of the goods or re-supply of equivalent goods;
  • The cost of the goods or the cost to re-supply the equivalent goods;
  • The repair of the goods or;
  • The payment of cost to repair the goods;

Where the imposed liability relates to information or services:

  • The re-supply the information or service or;
  • The payment of the cost of the re-supply the information or service.


10. Privacy

DogMaster Trainers will at all times respect the privacy of our customers and any information provided to us by our customers.

The information supplied to us will not be distributed to any other company or mail order distribution list.


11. Viruses

DogMaster Trainers takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware. However, we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.


12. Links

The links displayed on this website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.


13. Product Standards


All products sold by DogMaster Trainers are approved to comply with the following Australian & New Zealand standards and regulations:

  • The EMC standards for radio interference, C tick mark approved
  • The Australian & New Zealand Radio communications frequency regulations


All static correction products have the following built in features to ensure your pet’s safety.

  • The power of static correction products does not exceed either 15mA RMS, or alternatively 100mA maximum
  • The length of the stimulation period is limited by an automatic safety cut -out
  • Products have variable levels of correction power to suit the needs of the animal and the situation
  • Collar contacts have safe, rounded points
  • The distance between collar contact points do not exceed 60mm
  • All products sold by DogMaster Trainers abide by ECMA guidelines

Please note – An e-collar may not be the correct product to use if your dog shows signs of anxiety or fear. If in doubt, please speak to your Vet or qualified animal healthcare professional.


14. Finance Now

Getting Pre-approved for Finance is easy. To get approved for finance we can do the regular check at our office/store or you can use the new convenient on-line pre-approval service via our finance now page on our website. Simply click on the “Finance Now Pre-Approval” link on our navigation bar. Once approved you are advised on how much you can spend and are given a code/approval number. Simply place your order on-line via our website and in the notes field when checking out simply put in your “code/approval number” or alternatively place your order directly with us via the phone or in person and have your number ready. You can select item within your pre-approved limit.


*Interest Bearing. No deposit terms quoted are based on 36 months (shorter term periods are available) on approved purchases $299 and over. Subject to Finance Now’s standard credit criteria. An interest rate of 19.75% p.a. applies. A $60 booking fee and a $2.75 monthly service fee is applicable on all agreements. The weekly repayment examples quoted include all off the above. Payment Protection Insurance (PPI) may apply.


We recommend that you download and read the “Welcome to Finance Now” Booklet which also contains their terms and conditions. Click here to download the booklet.